Tracendia Trust is committed to providing secure, ethical, and transparent banking services to individuals and businesses. This Company Policy outlines our standards, responsibilities, and operational guidelines to ensure compliance with applicable financial laws and customer protection regulations in the United States.
Tracendia Trust complies fully with all applicable United States laws and regulations, including but not limited to:
The Bank Secrecy Act (BSA)
The USA PATRIOT Act
The Gramm-Leach-Bliley Act (GLBA)
Office of Foreign Assets Control (OFAC) regulations
Consumer protection laws under the Consumer Financial Protection Bureau (CFPB)
We are dedicated to preventing money laundering, fraud, terrorist financing, and any activities that may threaten the integrity of the financial system.
To prevent financial crimes and protect customer identity, Tracendia Trust enforces strict KYC procedures:
Customers must submit valid government-issued identification
Proof of address is required for all account holders
Periodic re-verification may be requested for continued service
All KYC documents are securely stored and used only for verification purposes
Failure to comply with KYC requirements may result in account suspension or denial of service.
Our AML procedures include:
Monitoring of unusual or suspicious transactions
Automated alerts for high-risk activity
Reporting to the Financial Crimes Enforcement Network (FinCEN) as required
Staff training on identifying and reporting suspicious behavior
Any detected suspicious activity will be promptly escalated and handled according to federal reporting standards.
Tracendia Trust strictly protects customer data in accordance with the Gramm-Leach-Bliley Act and other privacy laws:
Personal and financial information is never shared without customer consent
All data is encrypted during storage and transmission
Customers have access to their data and the right to request corrections or deletions
Third-party access is limited to service providers under strict confidentiality agreements
Our loan approval process is transparent, non-discriminatory, and risk-based:
All loan applications are reviewed by qualified loan officers
Creditworthiness is assessed using financial history, income, and debt ratio
Interest rates and repayment terms are disclosed clearly before approval
Customers may cancel an application within a defined cooling-off period
We are committed to equal opportunity and fair treatment for all customers:
No discrimination based on race, gender, nationality, religion, age, disability, or sexual orientation
Full compliance with the Equal Credit Opportunity Act (ECOA) and Fair Lending regulations
Transparent terms and conditions with no hidden fees
Easy access to statements, account balances, and transaction history
Our digital platforms meet the highest security standards:
Two-factor authentication is required for sensitive transactions
End-to-end encryption protects all data
Daily monitoring against cyber threats
Regular third-party audits and penetration tests
Customer satisfaction is a top priority. Support is available via chat, email, and phone. Complaints will be:
Acknowledged within 24 hours
Investigated promptly and fairly
Resolved within 7 business days, where possible
Escalated to a senior officer if not resolved at the first level
Tracendia Trust reserves the right to close or suspend accounts for:
Fraudulent activity or regulatory violations
Failure to comply with KYC or AML requirements
Abuse or harassment of staff or other users
Customers may also close their account at any time by written request. Any remaining balance will be returned after verification.
Tracendia Trust may update this Company Policy to reflect legal, technological, or operational changes. Customers will be notified of significant updates through email and on our website.
For more information, email info@tracendiatrust.com