Tracendia Trust is committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, store, and share your data in connection with your use of our banking services. By using our website or mobile app, you consent to the practices described here.

1. Information We Collect

We collect personal and financial information in order to provide banking services, ensure security, and meet regulatory obligations. The information we collect includes:

  • Full name, date of birth, and contact details

  • Government-issued identification documents

  • Social Security Number or Tax Identification Number (where required)

  • Employment and income details

  • Account and transaction history

  • Device, browser, and location data for security purposes

We may also collect additional data through cookies and other tracking tools when you use our digital services.

2. How We Use Your Information

Your information is used for the following purposes:

  • To create and manage your Tracendia Trust account

  • To verify your identity and comply with KYC and AML requirements

  • To process transactions and provide financial services

  • To communicate with you regarding your account, updates, or promotions

  • To protect against fraud, unauthorized access, and other illegal activities

  • To improve our website, services, and customer experience

We do not sell or rent your personal information to third parties.

3. How We Share Your Information

We may share your data in the following situations:

  • With trusted third-party service providers that assist with account management, security, technology, or payment processing

  • With regulatory authorities as required by law, including financial crime reporting agencies

  • With law enforcement or courts if required by subpoena, warrant, or legal order

  • With affiliated companies under common ownership for service-related purposes only

All third parties are required to maintain confidentiality and security standards that match or exceed our own.

4. Your Choices and Rights

You have certain rights and controls over your personal data:

  • You can access and review your information at any time through your account dashboard

  • You may request corrections or updates to inaccurate data

  • You may request that we delete certain information, subject to regulatory retention rules

  • You may opt out of marketing communications at any time by updating your preferences

To exercise any of these rights, contact us using the information at the bottom of this policy.

5. Cookies and Online Tracking

We use cookies and similar technologies to:

  • Recognize your browser or device

  • Improve your experience on our site

  • Track usage data for analytics and security

  • Store your preferences and login sessions

You can manage your cookie preferences in your browser settings, but some features may not work properly if cookies are disabled.

6. Data Security

We use strong physical, electronic, and procedural safeguards to protect your information:

  • End-to-end encryption for all data in transit

  • Secure data storage with limited access controls

  • Multi-factor authentication for user accounts

  • Continuous monitoring for breaches or threats

While we take every reasonable step to protect your data, no system can guarantee complete security. Please protect your login details and report any suspicious activity immediately.

7. Data Retention

We retain your information only as long as necessary:

  • To provide you with banking services

  • To comply with federal and state legal obligations

  • To resolve disputes or enforce agreements

When information is no longer needed, we securely delete or anonymize it.

8. Children’s Privacy

Our services are intended for users aged 18 and older. We do not knowingly collect or store information from anyone under the age of 18. If we discover that a minor has provided personal data, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised date. If the changes are significant, we will notify you by email or within your account dashboard.

We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at info@tracendiatrust.com